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Partner Onboarding Manager at TaxJar

TaxJar.com is looking to hire a Partner Onboarding Manager remote job. View the details for this TaxJar position and the $46,600* salary range estimate.

TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses. Our mission is to make ecommerce easier for everyone.

Our core values

We do the right thing for our customers.
We’re a team, built on trust.
We’re proud to be remote.
We’re in control of our own destiny.

TaxJar’s remote-only team of 150+ people is growing fast. We’re currently looking for a Technology Partner Manager who wants to make a difference on a growing, experienced team of entrepreneurs.

*This is a full-time remote position based in the US only.

As a Partner Onboarding Manager you will

Work directly with new prospects to ensure they have all the materials they need to successfully become a TaxJar partner
Become an expert in our TaxJar Pro platform, as well as our Basic + Plus offerings to ensure questions can be answered in a timely manner
Manage PartnerStack (or other PRM platform) and ensure people are getting set-up correctly for referrals, questions are answered, and payouts are completed
Utilize Beyond and other platforms/spreadsheets to track progress with each of our partners, and communicates effectively with the team on status
Respond to clients in a timely manner and follows up on any missing information as it relates to onboarding
Help develop onboarding processes and brings new efficiencies to the team
Have the customer + partner at the forefront of everything they do and ensures that their experience is top-notch
Encourage partner/client attachments, referrals, and successfully brings marketing-related concepts/ideas back to the team
Be an empathetic, positive, patient, and communicative addition to the team
Be our team support ticket person – HelpScout
Would be great to have them obtain partner events calendar for the year – keep updated for the team as the year progresses
Keep track of a checklist of onboarding tasks – examples.. TJ logo/content on website, link to TJ/partner portal etc.
Calendar quarterly BP calls
Work with new partner “post certification” through setting them up to generate revenue
Own a few key kickoff tasks that are needed to set them up for success: Recurring Partner Calls, Portal Account set up correctly and all necessary users have access OM will be responsible for adding new partners into tech partner knowledge base and add them to partner page/directory (logos, company description)Schedule any sales training sessions (this is specific for premier partners only)

You have

Organizational and self-management ability – Must be able to independently manage several projects at once
Outstanding organizational and time management skills; analytical background
Project management skills preferred to monitor projects and keep them on track
Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
Exceptional problem-solving, analytical, and research skills
The ability to make independent choices and recommendations without immediate supervision
Willingness to travel and participation in events and after-hours meetings with partners as required

You’ll be a great fit for TaxJar if you

Only want to work remotely
Are a PRO at communicating and collaboration
Highly value working with people you like and respect
Are accountable
Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
Are hungry to play an impactful role and not afraid to fail

We’re a happy team and we all really love what we do. We’ve created a space where high-achievers can succeed, but are also safe to fail. We’re profitable and focused on growing TaxJar sustainably. We’re always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

Benefits

Excellent health, vision and dental benefits
Flexible vacation policy
401k plan
$1,000 in professional development credit
Home office stipend
Equity in a profitable company
2x year all-company in person retreats (fully paid for by us of course)
Mandatory Birthday holiday!
12 week paid maternity / 12 week paid paternity leave
Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.

Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.

Salary & Closing Date

*The salary range for this job is rated at $46,600 USD. This is only an estimate based on similar remote job positions. Please contact the company for the actual salary range.

This job was first posted on 13th March 2020 but today is 16th May 2020 so please disregard this listing after 30 days or try the application link first to see if they are still hiring.