Post A Job

Customer Support Specialist at SkyVerge is looking to hire a Customer Support Specialist remote job. View the details for this SkyVerge position and the $36,000* salary range estimate.

Howdy We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.

We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.

You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you’ll likely get your hands dirty with a little bit of everything.

You should be…

Excited to be on the customer’s team — you’ll need to understand and empathize with their problems before you start fixing things
A self-starter, capable of working independently
Dedicated to constant experimentation & learning
Familiar with HTML, CSS and JavaScript

Bonus points if you also have…

Experience with WordPress
Experience with WooCommerce (or other eCommerce platforms)
Experience supporting SaaS products
Experience writing and maintaining documentation
Native-level fluency in a language other than English (We love being able to support customers in their native language!)

You’ll be responsible for…

Assisting customers by troubleshooting technical problems and escalating as needed
Answering pre-sales questions and other feedback from customers
Documenting and optimizing our support process to improve customer satisfaction
Writing technical documentation and other content so customers can help themselves
Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience
Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need

Why you’ll love working with us…

Kind, wonderful teammates that enjoy their work as much as you do
Competitive salary
Annual company retreats (read about our last adventure in Scotland!)
Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!
Transparent culture (check out our team wiki)

Curious to learn more? Read our full position overview and apply here. We’re excited to meet you! Applications accepted through March 13th.

We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

Salary & Closing Date

*The salary range for this job is rated at $36,000 USD. This is only an estimate based on similar remote job positions. Please contact the company for the actual salary range.

This job was first posted on 25th February 2020 but today is 16th May 2020 so please disregard this listing after 30 days or try the application link first to see if they are still hiring.